Job Description:
The Microsoft Dynamics Administrator will serve as the primary support and champion of the Dynamics platform. This role will oversee the administration, maintenance, field support, customization, and configuration of the platform. S/he will partner with internal teams to assess system requests, assist with system training as needed and recommend solutions to enhance operational efficiency. This individual will navigate a high-growth environment that requires adaptability to shifting priorities, working with undefined processes, and partnering closely with internal teams.
Responsibilities & Essential Duties:
- Serve as the primary support for Microsoft Dynamics environment to include system backup, maintenance, patch updates, error logs, and release management
- Provide field support by answering questions or handling helpdesk tickets/escalations
- Provide support for Eastern Standard Time Zone, 8 am – 8 pm, Mon-Fri
- Manage and maintain user permissions, security roles and security teams
- Ensure that data in Dynamics is accurate and protected against unauthorized access
- Partner with team members across the organization to train new users and support existing users with system usage such as data entry, reporting, and basic system functionality
- Monitor Dynamics operations and conduct performance analysis to assesses options for optimizing and configuring the system
- Participate in IT and cross-functional meetings to support staff and various team members to review upcoming Dynamic issues, items, and trainings
- Address and resolve issues that team members inquire about
- Manage system requests, assess viability and collaborate with IT resources to determine solutions
- Administer configuration changes and execute tests to assure changes will not have an impact on the production system
- Assist with modifying and maintaining system customizations to dashboards; views; business processes, workflows, and dialogs; templates; lead nurtures and email sends; reports, fields and forms; among other possible customizations
- Stay abreast of industry best practices and recommend solutions to enhance organizational efficiency
This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science or equivalent work experience and/or education
- Minimum 1 year experience as system administrator for Microsoft Dynamics
- Must have >1yr IT Helpdesk/Customer Service/D365 Experience
- Familiarity with security roles and administration of security teams in Microsoft Dynamics Experience supporting users, running feedback sessions with customers and execute testing Experience with customization, configuration and integration of email marketing applications Basic proficiency with CSS, HTML or query writing
- Must speak fluent English
Preferred experience:
Experience working in a fast-paced, high-growth company
Required knowledge:
- Computers— Knowledge of computer hardware and software, including applications and programming
Required skills:
- Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
- Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
- Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes
- Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
- Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
- Troubleshooting — Determining causes of operating errors and deciding what to do about it
- Time Management — Managing one’s own time and the time of others
- Speaking — Talking to others to convey information effectively and speak fluent English
- Writing — Communicating effectively in writing as appropriate for the needs of the audience
WORK STYLES & BEHAVIORS:
- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks
- Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations
- Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude
- Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace
Benefits:
- Remote work – We don’t mind where you are, as long as you’re happy. Our teams are spread all over the world!
- Work as part of a highly collaborative remote global team
The duties listed above are intended only as general illustrations of the various types of work that may be performed. Specific statements of duties not included do not exclude them from the position if the work is similar, related, or a logical assignment to the position. Job descriptions are subject to change as the needs and requirements of this job change.